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Today we are witnessing dramatic and sometimes revolutionary change in nearly every
aspect of the traditional outbound call center, from its mission to its position in the
enterprise.
No longer a single-function (telephony-only operation), the outbound call center, like
its inbound counterpart, is being transformed at an unprecedented rate into a
multifunctional and customer service contact center.
Thus Predictive Dialer serves as a vital ingredient in laying foundation of the modern
outbound contact center, making it an ultimate technology of choice for telemarketing,
telesales, fundraising campaigns etc.
The Dialer should have the flexibility of taking inbound campaigns and should also
allow for the outbound agents to take inbound calls ( Blending).
Contaque Blended Solutions takes care of Inbound and outbound calling needs of the
Call Center with inbuilt features of predictive dialing, AMD, IVR and ACD. By Contaque™ blended Solution
| More About Contact Center Solution :- | ||





