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The Agent Interface allows agents to easily view Customer Information clearly and quickly on their monitor. It also shows the call status, time, channel details and recording status. This "one-click" interface allows the agent to maximize time efficiency and maximize call volume. It also allows agents to select from Multiple themes for appropriate look and feel during login time.

Agents take and disposition calls, schedule callbacks, capture contact information and notes, and update legacy databases.

They have access to sophisticated call processing features such as Start Recording (Record Call) & Transfer - Conf(Call Transfer). Agents can park (pause) a call, with Music or Message On Hold facility.

They can set up conferencing of calls to third parties as well as receive inbound calls and "make" predictive or automatic calls. All this can be done from a single, simple user interface.