Predictive Dialer, Auto Dialer, Phone Dialer, Dialer, Call Center Software, Predictive Dialer Software, Dialer, Predictive Dialers, VOIP Dialer, Predictive Dialing System

Contact Center Solutions IVR Solution
Predictive Dialer ACD, Skillbased Routing
Voice Logger SMS, Web Callbacks
 
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CONTAQUE™ : FEATURES
Multiple Dialing Methods

The flexible architecture allows the user to concurrently operate campaigns in: Predictive, Progressive, Preview or Manual Mode.

The Predictive has the following categories:-

  The normal dialing over a number of lines for Active agents as per the set Pacing.
  Dial predicatively up to the dropped percentage and then not allow aggressive dialing once the drop limit is reached until the percentage goes down again.
   Allows for running over the dropped percentage in the first half of the shift (as defined by Call Time selected for campaign) and gets more strict as the shift goes on.
   Average method tries to maintain an average or the dropped percentage not imposing hard limits as aggressively as the other two methods.
Seamless Predictive Dialing
   Most advanced dialing system capable of connecting to the agent at the shortest time.
   Optimized to minimize the wait time of agents between live calls.
   Supports Answering Machine and S.I.T. Frequency Detection enabling Auto Detection of Answering Machine, Busy Tone and Telco Tones.
Multiple Campaigns
   Runs multiple campaigns simultaneously.
   Each campaign can be assigned its own unique set of agent scripts and call disposition codes that agents use when calls are completed.
   It also supports Broadcast Campaign for Outbound Solution that plays an IVR to the customer and if the customer is interested he can go ahead with the call or else can disconnect it.
   Also facilitates Lead churning and automatic Lead Recycling within a campaign.
PC-Based Telephony, Call Processing features
   Facilitates basic telephony functions such as dial, answer, transfer, hold, conference, auto-wrap-up and record calls - all from the PC workstation and without using the telephone.
Call Recording, Monitoring and Conferencing
   Manages 100 % digital recording of conversations between call center agents and contacts.
   Monitor calls discretely, agent wise calls recorded to the database for real time and future reporting and analysis.
   Supports three party call conferencing or agents can transfer calls.
   Apart from this there is a TPV option available that automatically connects to the pre-feed number for conference purpose.
Database Integration
   The software is controllable by, and can be integrated with, host or legacy Database Systems and CRM's via its flexible interface.
Real Time Call and Agent/Campaign Reporting (CDRs)
   Displays both campaign and agent wise reports and statistics.
   Monitors call progress in real-time as well as dispositions and results simultaneously.
   Keeps track of multiple events as it dials, including agents log in/log out, online reports, agent wise reports, campaign wise reports, disposition reports, etc.
   Provision of Carrier Switch CDR Reconciliation Reports.
   Supports Remote (Web based) monitoring of real time traffic and statistics.
   Facilitates basic telephony functions such as dial, answer, transfer, hold, conference and record calls - all from the PC workstation and without using the telephone.
CRM Builder
   Ability to customize your own CRM according to the Process needs.
   Can upload Images as well with the CRM.
   Reports available on the basis of CRM.
   Email can also be sent thru CRM Builder.
Real Time Monitoring
   Ability to monitor multiple campaigns simultaneously.
   Triggers can be managed thru Designing Screen.
   Drop Percentage, Lead Status can be viewed.
   Dialing Stop/Start option available.
   Manage Agents activity [Logout/Ready/Pause].
New Additional Features
   In-built Dash Board.
   Different Colorful Interface.
   Advanced Call Back Management.
   New Lead Generation.
   Option for Campaign Switching without Logout/Login.
   One Click Disposition.
   Campaign wise DNC Management.
   Break Codes.
   Alternate Number Dialing.
 More About Outbound Solution:-
 More About Contact Center Solution :-
Contaque™ Solutions
D-35, Sector-2, Noida, UP-201301,
Tel +91-9871588992,
Tel +91-9871588993,
Tel +91-9871588994,
Landline No: 0120-4009003 Contact Us
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