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Q 1) :- What is an Auto Dialer / Auto Dialing ?
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Ans ):- Auto Dialers are telephony devices that have auto dialing or fast
dialing capabilities. These are devices, which are capable of
dialing multiple number of people automatically or are capable of
randomly or sequentially dialing telephone numbers to deliver a
unified response or responses. The term Auto Dialer is applicable
to a wide range of products available in the market, such as
predictive dialer, auto dialer telephony computer, voice-mail
system and speed-dial system.
Auto dialers are designed to make outbound calls. They utilize
controlled voice activation to record answers to questions. This
provides the prospect with a normal conversational environment or
interactive environment whereby one can speak in a normal fashion
without bothering about pressing buttons on the keypad. Auto
dialers are meant to be creating qualified sales leads and finding
pre-qualified prospects for your business.
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Q 2) :- What are Auto Attendants ?
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Ans ):- Inbound automated attendants answer phone calls with a simple message or a menu of choices. Besides they receive voice mail messages and can transfer calls to other telephone numbers, if one has the Centrex telephone service facility or in-house automated call distribution device.
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Q 3) :- What are Predictive Dialers ?
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Ans ):- Predictive Dialers are devices, which are designed to make sales people more efficient by eliminating dead time between calls. For example, the job of a predictive dialer in a company that sells magazines, with 10 sales people and 20 telephone lines would be to transfer calls to the next available sales person with the data. In other words, predictive dialing is a system that automatically dials the telephone for your telemarketers connecting only live voice contacts to them every 7 - 9 seconds. The way our system does this is by 'listening' and filtering out the answering machines, busy signals, operator intercepts, and other types of nonfunctional calls. This process therefore, increases your telemarketing production by doubling the amount of contacts your telemarketers can make every day.
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Q 4) :- What are the benefits of automated call processes to businesses ?
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Ans ):- Contaque™ offers the integrated technology from the world's best on the market that will allow your business or organization to automate outbound as well as inbound calls processes, so that you have time to do other things! Just to name a few , In and outbound call processing can be used to gather intelligence about different markets while creating qualified leads and automate to establish effective relationships with customers.
In an Inbound mode you can respond to customers through menu choices. For example, "A prospect calls your toll free number and enters the extension number or listing number you advertised. Then they hear your recorded information, and can select directly connect to you, leave you a voice mail message, or receive faxed information instantly. Simultaneously, your cell phone and/or pager informs you of the extension which was called and provides you the callers phone number (even if they have caller ID blocking).
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Q 5) :- Does your system provide me with reporting features ?
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Ans ):- Our Predictive Dialer systems come complete with reporting features. In
most cases, we can also customize reports to meet your individual
requirements and our reporting feature is easy to use.
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Q 6) :- What is an IVR ?
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Ans ):- Record your own customized voice menus and manage according to your own needs. Have Up to 50 menus of to choose from. Assign a different MENU / Auto Attendant for specific phone numbers, in different languages. For example, buy Japanese, French, and Chinese phone lines from IP-PABX, and make the Auto Attendant in the local languages.
Features of IVR.
Custom Voice Portals for Corporate Customers
Auto Attendant

You simply need to specify your needs, and we will design the set-up for you.

The caller may be offered with multiple menus, and we will re-direct the call accordingly.

The information offered (voice), can be updated from your end, whenever necessary. Simply by making a phone call.

We can store messages for you.

We can dial out messages to your employees.

We can operate your information service, without the need for you to ded Voice Messaging Services.
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Q 7) :- How does technical support work ?
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Ans ):- Contaque™ offers multiple support plans, depending on your requirements. Call center technical support ranges from regular business hours to complete 24/7, round the clock support services.
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Q 8) :- What makes your products superior to the others available on the market ?
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Ans ):- Simply put, Excellent Customer Service and Superior Computer systems. We have built our company based upon top quality superior products. We are the Manufacturer, not a Reseller. We do not, nor ever will, use low quality or inferior generic brands of equipment such as no name brands of equipment. Many of our competitors cut costs at every corner to secure the sale. Our Full Service Staff is specialized in their own areas of expertise, not like many competitors who wear several different hats. We have worked extremely hard to achieve premier status in our Industry and would appreciate the opportunity to prove ourselves to you too!
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Q 9) :- How soon should we expect results ?
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Ans ):- Immediately! Unlike other modes of marketing, you will be talking to prospects right from the time of the deployment of the terminal.
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Q 10) :- How can we contact you ?
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Ans ):- You can reach Contaque™ via email at: bakhtiar@avissol.com , by phone at 0120-4009003. We look forward to hearing from you.
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