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CONTAQUE™ : CALL ROUTING
Support an unlimited number of configured agents, agent groups and queues.
Skill based routing with skill priority, routing based on ANI, DNIS and agent based lookup.
Queue message as per need.
Callers can be notified of wait time.
Routing the caller based on last interaction.
Unified Messaging and voice mail functionalities.
Abandon call treatment and call back management.
| More About Unified Communication Suite :- | ||





