Predictive Dialers

Contaque is built over Asterisk IP/PBX technology which supports following features :
Asterisk-based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems. Asterisk offers the features one would expect of a large proprietary PBX system such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records Contaque Call center solution is an ideal for small and medium sized call centers handling large call volumes. It has all the features of a modern call center providing inbound call handling for customer care as well as outbound for telemarketing debt chasing and customer follow up applications.
Contaque Call Center Solutions gives the user all the features and flexibility of a modern Call center.

The main highlights of the product are,

BUSINESS BENEFITS
Trail Blazing Predictive Dialing Capability.
70-90% Answering Machine Detection.
Customized Management Reports for Clients.
Call Centre gets real time information.
Complete Blending for Inbound and Outbound calling.
Recording on Demand Tailor made to your client requirements.

Call Features
Authentication, Automated Attendant.
Call Detail Records, Call Forward on Busy.
Call Forward on No Answer, Call Forward Variable.
Call Monitoring, Call Parking.
Call Queuing, Call Recording, Call Retrieval.
Call Routing (DID & ANI), Call Transfer.
Call Waiting, Caller ID.
Calling Cards, Conference Bridge.
Database Store / Retrieve, Database Integration.
Dial by Name, Direct Inward System Access, Distinctive Ring.

Features of Contaque
Predictive Dialer.
Answering Machine Detection.
Call Recording on demand. Full Time Recording.
Ability to set a campaign to auto-dial and send live calls to available agents.
Capability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server.
Ability to transfer calls with customer data.
Ability to park the customer with custom music per campaign.
Possibility of sending a dropped call to a voicemail box per campaign if no agent is available.
Capability to function as an ACD for inbound and closer calls.
Ability to have an agent take both inbound and outbound calls in one session(Blended).
Remote Barge in Facility.
Ability to autodial campaigns.
Faster disposition of calls with agent key-binding (Hotkeys).
Dialing with Time Zone restrictions possible.
Ability in Manual dial mode to preview leads before dialing.
Remote Log in Facility for agents with a web browser.
Multiple campaigns and lead-lists are possible.
Simple Reports generated.
Real-time agent status reports.
3rd party conferencing.
User Friendly Web-based administration.

Benefit Analysis of Contaque.
  Increases per seat productivity of the call centre.

• Agents are able to handle more calls.
• Reducing idle time.
• Agents spend their time talking to customers and prospects, rather than non-live contacts.
• Agents fatigue is less.
• Enhances call quality.
• Increase retention rate and morale.

Effectively manage campaigns using flexible, robust list management & decision support tools.

TCO is lessas compared to other dialers available in the market.Effectively manage campaigns.
• Minimal hardware configuration is required for the server.
• Linux based so no extra cost for the operating system.
• Leverage existing investments with Computer Telephony Integration (CTI) and third-party product integrations.

Increases automation of the call center.
Employ security measures that support adherence to corporate and industry regulations.
Streamlining the processes of the call centre and enhances the quality of the process.
Scalable to take care of the future needs of the call centre.
Manual dialer Vs. Progressive Dialer.
Manual dialing phone numbers wastes over 75% of each hour.

To know more of our Contaque Predictive Dialer please free to Contact Us.