contact center solution

CONTAQUE™

A Complete Contact Center Solution

Over 800 Customers have choosen CONTAQUE™ to be their technology solution over the last 9 years. Currently we have an installed base over 20,000+ seats in India and worldwide.

Now its your turn make a move and call us or let us call.

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contact center solution

Seamless Integration

A. Successful integration with SUGAR CRM

B. One of the first integration with SALESFORCE CRM in India

C. Successful integration with PIVOTAL CRM in leading insurance company

D. Can be easily integrated with any web CRM

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call center solution

Unified
Communications

Be more effective with
unified communication solutions
integrated with your real time
communication services.

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contact center solution

Introducing NGUCC

Next Generation Unified Contact Center (NGUCC) is a Modular and flexible world class Contact Center Solution that seamlessly integrates with your existing voice and data systems : TDM/ PRI/GSM/PSTN/VOIP.

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contact center solution

SUPPORT METHODOLOGY:

A. 24 x 7 Support

B. Online - On Chat Support

C. Telephonic Support

D. Onsite Support on Demand

E. Three Layered Support

F. Specific Support for Integration & Customisations

call center solution

Serving our clients world wide

EXISTING LOCATIONS

A. Noida, Delhi NCR, India (HQ)

B. Mumbai, India

C. Hyderabad, India

D. Kolkata, India

E. Dubai, UAE

F. Toronto, Canada

PROSPECTIVE LOCATIONS

G. California, USA

H. Sao paulo, Brazil

I. Ghana, Africa

J. Bangalore, India

K. London, UK

L. Manila, Philippines

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INTRODUCING CONTAQUE™
a complete call center solutions


Its a flagship product of avis e solution pvt ltd

At CONTAQUE™, We believe in supplying a wide range of call center solutions starts from contact center solutions, Predictive dialing to Reporting, Digital voice recording and Automatic call distribution.

Incepted in the year 2005, The company has come a long way. Our sole motto is to offer out-of-the box software products and high end Telecom solutions to call centers of all industry verticals. We value your efforts, time and money and therefore ensure that you get the finest of the services choosing us. Combining the latest technology and experienced professionals, We strive to deliver solutions that go beyond excellence.

As CONTAQUE™ completed 9 year and running in many industries like Teleshopping, Telemarketing, Telesurvey, Education, Insurance, Travel, Banking, BPO, Healthcare, Astrology. It has been successfully installed in these areas.These areas got 100% call center solutions from CONTAQUE™.Company has successfully ventured into predictive dialer solutions in past 7 year and has deployed more than 800 plus international and Domestic center.

Asterisk implementation is implemented for Inbound/Outbound, ACD or Predictive dialing for Domestic /International call centers or implication of IP PBX and Call Recording Software, Voice blasting processes Intel-e-call has an answer to all complex queries which a customer might come up with.

After successful installation of old version CCS (Call center solution) worldwide, Contaque launched its New version UCS (Unified communication suit) before the 2 years ago. Contaque releasing its latest version NGUCC (Next generation unified communication suit) in coming months.NGUCC is a highly reliable and flexible call center solution which embraces internet and open source technology that seamlessly integrates with your existing voice and data systems – VoIP / TDM/ PRI/GSM/PSTN. CONTAQUE support team has received accolades from various clients both from Domestic and International centers.

contact center solution by contaque

CONTAQUE™ : Key Features

  • Complete Inbound + Outbound solutions
  • Blending Campaign supported
  • Multiple campaign can run at the same time
  • SLA rules can be programmed and reports can be generated on the basis of same
  • Email/SMS/ Web Call back features available
  • Agent wise call back and anyone call back
  • Multiple campaign monitoring
  • 100% full proof recording and downloading interface
  • Automatic call Distribution
  • IVR( Interactive Voice Response)
  • Preview/Power/Predictive dialing
  • Voice Mail
  • Unified Reporting
  • CATI
  • Inbound Skill and priority based routing
  • Inbound DNC management
  • Call flow Designer and DTMF Reorganization
  • Notified wait time and queue position
  • Multiple music on hold
  • Abandon call treatment
  • Route the call based on last interaction
  • Call management and reschedule module screen transfer
  • Barging/ Coaching Functionality
  • 3rd party verification and call transfer with complete recording
  • DNC Management
  • Multiple dialing modes and algorithm
  • Break/Pause codes management
  • Fully compliance to FTC Rules
  • Call blasting with or without DTMF capture
  • CRM builder
  • Integration with any 3rd party EAPBX
  • Graphical reports
  • Dash board utility
  • Multiple server architecture
  • MySQL replication supported
  • Integration with any 3rd party web CRM
  • Web Chat/Video Chat

CONTAQUE™
focuses on the following businesses




1) Predictive Dialer :

Predictive Dialer software has made the work of call center agents a lot easier and faster. Managing data, preparing reports and making calls has become simpler task. Predictive Dialers are available in three different forms – Web Based dialers, VoIP Predictive dialers and Hosted dialers. There is an algorithm on which these dialers run. If you want to make the most of your call center then these dialers are the best option for you to consider. Most of these dialers come along with a capacity for call blending and managing time zones. In addition to this, Dialer has several other features such as “do not call lists”. Making use of this type of dialer, a call center agent can connect to the next client as soon as he is completed calling with the client on line. Contaque Dialer serves as a vital ingredient in laying foundation of the modern outbound contact center making it an ultimate technology of choice for telemarketing, telesales, and fundraising campaigns.Making use of this auto dialing software, call center agents find it easy to enhance the volume of calls, for manipulating the data and preparing reports. This software is the perfect blend of modern digital equipment and technology.Therefore, If you are an owner of call center then predictive dialer is must have to enhance the prospects of your business.  Read more

2) CCS (Contact Center solution) :

CONTAQUE™ is known in the leading providers of call center solutions to businesses of all industry verticals. We provides render solutions that can give your business an edge over others.CONTAQUE™ launched CCS in year 2005 with main features Multiple Dialing Methods, Seamless Predictive Dialing, Multiple Campaigns,PC-Based Telephony, Call Processing features Call Recording, Monitoring and Conferencing, Database Integration, Real Time Call and Agent/Campaign Reporting (CDRs), CRM Builder, Real Time Monitoring.  Read more

3) UCS (Unified Comunication Suit) :

Be more effective with UCS integrated with your real time communication services.Contaque launched this version 2 years 1go with advanced features like Automatic Call Distribution, Interactive Voice Response (IVR),Preview/Power/Predictive Dialling Agent Desktop Solution and many more.  Read more

4) NGUCC (next generation unified contact center) :

In coming days CONTAQUE™ releasing NGUCC for the next generation call center.NGUCC delivers a world-class application that not only automates the handling of calls but also offers:

  • Contaque™ comes with a powerful, accurate, and flexible Answering Machine Detection, a must have tool to survive today’s cutthroat communications market.
  • It is possible to run a multisite contact center from a centralized database.
  • Opensource DB like posgreSQL and MySQL and Oracle are available.
  • Inbound calling and callback gets priority over outbound calls.
  • Offers multiple phone number dialing methods like Manual, Preview, Progressive and Predictive Dialing.
  • Auto rule can be set on the call disposition for maximum number of times.
  • Auto call disposition option on GUI.
  • Preview dialing can be done as per USA rules for mobile numbers.
  • Skill wise outbound call campaign dialling.

5) IVR (Interactive Voice Response) Solution :

Contaque Interactive Voice Response is a solution that can automate customer interactions easily. The system easily handles large telephone call volumes while enhancing customer service and reducing the complete costs of business operations. IVR solutions are generally used to retrieve information such as:

  • Flight schedules and status
  • Bank balance
  • Complaint status
  • Movie show time
  • Product details
  • Order dispatch status
  • Sales enquiry
  • PNR status
  • Bill info
  • Information regarding appointments
  • Gas booking status
latest news in contaque
"Today CONTAQUE™ UCS has 600+ client bases world wide with 20,000+ seats. Handling multi skill agents with more number of campaigns. Inbound with specific requirements of skill based routing with Priority. It delivers a world-class application that automates the handling of calls .UCS provides Complete Inbound + Outbound solutions and thats why it is further more customizable according to meeting requirements."
Team c voter with contaque
"Team C Voter is a leading South Asia's largest Indian Owned media and stakeholder research agency since last 2 decaed and and has also forayed into both print andelectronic media, social research, market research and consultancy services.endevour has been to provide a voice to people and to make them count not as a faceless mass but as a group that has a point of view." To enhance their research and analysis which requires constant calling effort, compant decided to automate thier calling process and has chosen Contaque contact center solution for this. currentlty they are running 60 seats."
contaque in brazil
"Company promoting CONTAQUE™ world wide in which Brazil is one of the biggest country.CONTAQUE™offer high quality Predictive Dialing and other dialer modes, Inbound contact management and ACD, Self Service IVR software, Digital Voice Recording, Reporting, Multichannel contact including email, Web and Fax, and Voip Support. Our products and services can meet requirements of call center and can cater to both outbound and inbound call centers requirement."
contaque high tea seminar
"On this occasion some reputed clients of Kolkata region were present. Event was started with the introductory speech by Technical Manager, Mr. Anajani Rastogi at 6:00 pm and progressed with overview on current business structure by Mr. Mukesh Kumar and was ended with courtesy speech by Co-founder & Director of the organization, Mr. Avneesh Mathur.To increase our penetration in the market, we are looking at aligning with like-minded “Business Partners “all over the world , especially in India."

CLIENT'S SPEAK



contaque client   On behalf of Cogent E Services Pvt Ltd I am writing to express our appreciation of your strong support for our organisation and services over these years on your product Contaque Predictive Dialer, We are running more than 100 seats and appreciate your tech team & 24*7 NOC team efforts to resolve issues quickly. We are delighted to be associated with you in business, all of us at Cogent E Services, looking forword to kind of support together with you.   contaque client

-Ragneesh Singh
Senior Manager - IT
Cogent E Services Pvt Ltd

BLOG SECTION

New Auto dialer compliance laws: June 17, 2014
The call centre industry will change drastically with the new autodialer law that are in place for USA with effect from OCT 16, 2013. Autodialling to call phones and prerecorded messages are prohibited except when a prior written counsent is taken. In prerecorded message We should give call recipient the opportunity to opt-out from receiving further robocalls. Moreover as per Federal law the interactive opt-out mechanism most respond to keypress or spoken request. Callers are requested to scrub against a national wireless number test and nation ported cell number list. Though Telemarketers are still allowed to manually dial cell phones as long as they follow Telemarketing roles and do not call restriction. Read more

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CONTAQUE™ CCS

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CONTAQUE™ UCS

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CONTAQUE™ NGUCC

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