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INTRODUCING NGUCC

Next Generation Unified Contact Center (NGUCC) Is
a Modular And Flexible World Class Contact Center Solution
that Seamlessly Integrates With Your Existing Voice
and Data Systems: TDM/ PRI/GSM/PSTN/VOIP.

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UNIFIED COMMUNICATIONS

Be more effective with unified
comminication solutions integrated
with your real time comminication services.

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SUPPORT METHODOLOGY:

A. 24 x 7 Support
B. Online - On Chat Support
C. Telephonic Support
D. Onsite Support on Demand
E. Three Layered Support
F. Specific Support for Integration & Customisations

What isCONTAQUE™

A COMPLETE CALL CENTER SOLUTION

Contaque is an established, proven, tried and tested contact centre solution catering to both SME and enterprises

Welcome toCONTAQUE™

A COMPLETE CALL CENTER SOLUTION

Over 800 Customers have choosen CONTAQUE™ to be their technology solution over the last 10 years. Currently we have an installed base over 25,000+ seats in India and worldwide.

Product Variants evolved over the years

Successfully launched three variants of Contaque:- CCS UCS NGUCC

Network Deployments

    • International Call centre
    • Outbound domestic call centre
    • Inbound solutions
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Our Unique Selling Points

For Simplified Communications and Efficient Operations CONTAQUE™ brings to the table:

We strive to deliver solutions that go beyond excellence.

OurBlog

Read more on the latest version updates of Contaque and other recent success stories here

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Aug 18

DNS failure leaving to unstable SIP

Posted by abhay

Asterisk uses synchronous hostname resolution when it performs a DNS lookup for a peer's hostname. As such, if chan_sip has to resolve a…

Read More Posted in Contaque
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Aug 18

Using XMLHttpRequest

Posted by abhay

Browsers define their HTTP API on an XMLHttpRequest class. Each instance of this class represents a single request/response pair, and the properties and…

Read More Posted in Contaque
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Aug 18

New Auto dialer compliance laws

Posted by abhay

The call centre industry will change drastically with the new autodialer law that are in place for USA with effect from OCT 16,…

Read More Posted in Contaque

RECENT INCONTAQUE™

3D little human character X 4 in a Call Center. Business People series.

“Today CONTAQUE™ UCS has 800+ client world wide with 25,000+ seats handling multi skill agents with more number of campaigns. Inbound with specific requirements of skill based routing with Priority. It delivers a world-class application that automates the handling of calls. UCS provides Complete Inbound + Outbound Solutions and thats why it is further more customizable according to meeting requirements.”

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“Team C Voter is a leading South Asia’s largest Indian Owned media and stakeholder research agency since last 2 decade and has also forayed into both print andelectronic media, social research, market research and consultancy services. Endevour has been to provide a voice to people and to make them count not as a faceless mass but as a group that has a point of view.” To enhance their research and analysis which requires constant calling effort, compant decided to automate their calling process and has chosen CONTAQUE™ contact center solution for this.Currentlty they are running 60 seats.”

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“Lgorithm Solutions is our partner in Philippines. We have already started operation in Philippines for Contaque and have little presence there. Philippines have become the number one outsourcing hub in the world. For the year 2016, The BPO industry of the Philippines is projected to experience an overall positive growth rate. With 50+ seats deployed in a short time for different process like Loan and Collections our Contaque NGUCC is making strong presence in the call center market for this geography. Our Contaque NGUCC meets the requirements of different call center process with few features customized to their requirement (LCR, IP fax integration and Alternate number dial )”