a complete contact center solutions
Its a flagship product of
At CONTAQUE™, We believe in supplying a wide range of Contact Center Solutions with Predictive dialing, Reporting solutions, Digital voice recording solutions, Automatic call distribution(ACD)solutions and IVR solutions.
Incepted in the year 2004, The company Avis e solution pvt ltd. The growing company in software, services and solutions has come a long way. Our sole motto is to offer out-of-the box software products and high end Telecom solutions to contact center of all industry verticals.
"We value your efforts, time and money and therefore ensure that you get the finest of the services choosing us. Combining the latest technology and experienced professionals, We strive to deliver solutions that go beyond excellence."
Today CONTAQUE™ running in many industries like Teleshopping, Telemarketing, Telesurvey, Education, Insurance, Travel, Banking, BPO, Healthcare and Astrology. It has been successfully installed in these areas.These areas got 100% contact center solutions from CONTAQUE™.
Company has successfully ventured into Predictive dialer solutions in past 10 year and has deployed more than 800 plus International and Domestic center. Contact Centre Solutions is implemented for Inbound/Outbound, ACD and Predictive dialing solutions for Domestic / International contact center. Voice blasting processes and intelligent call routing has an answer to all complex queries which a customer might come up with.
"After successful installation of old versions CONTAQUE™ We have released its latest versions CONTAQUE™ NGUCC and CONTAQUE™ NV."
CONTAQUE™ NGUCC is a highly reliable and flexible contact center solutions which embraces internet and open source technology that seamlessly integrates with your existing voice and data systems – VoIP / TDM/ PRI/GSM/PSTN.
CONTAQUE™ NV is targeted at higher end outbound Contact Center solutions and has lots of new features.
CONTAQUE™ : Key Features
- Agent will dial a login code followed by his user code and password, this will make him login into our system.
- Call will come to agent in a connected mode.
- Once the agent is able to talk to customer and customer keeps the phone down, Agent will get to enter a disposition code from 1 to 9.
- Agent can logout by keeping the phone down.
- No PC required for this solution.
- A supervisor can keep checking all the reports & monitor the agents on his PC.
- All reports will be available for MIS.
- Full feature ACD, IVR, Predictive Dialer, Broadcast, Digital Voice Logger, Enhanced Reporting, Call Routing, Decision Making, Web Callback, CRM etc.
- Better control and support of Contact Center Operations through cradle to grave reporting.
- High agent productivity through better connect ratio, AMD & answer Supervision.
- Dynamic call flow generation by IVR designer and call transfer algorithms.
- Unlimited Campaigns calling list and users.
- Upgradeability from zero to any number of Seats ensuring Investment Protection.
- Compliance to statutory requirements for USA Telemarketing & Indian DNC laws, Also Includes new mobile norms in USA.
- Can have Analog, IP Phones, Softphones & PBX extensions.