Call Center industry has undergone drastic change in the recent years. It is one the most sought-after and highly competitive sectors generating immense employment opportunities. No matter whether you have to market your products and services through telemarketing or set up a customer support center, there always arises the need for call center solutions. At CONTAQUE™, we believe in rendering a wide range of call center solutions right starting from contact center solutions, Predictive dialing to reporting, digital voice recording and automatic call distribution.
Incepted in the year 2005, the company has come a long way. Our sole motto is to offer out-of-the box software products and high end telecom solutions to call centers of all industry verticals. We value your efforts, time and money and therefore ensure that you get the finest of the services choosing us. Combining the latest technology and experienced professions, we strive to deliver solutions that go beyond excellence. Being one of the leading call center solution providers in the country, we understand what it takes to deliver tailor made solutions that are specified according to your needs. With us you can get real-time communication services such as Telephony (including IP telephony), interactive voice response system, presence information, call control and video chatting with non-real time communication services like unified messaging that includes Email and SMS.
Commitment for excellence drives us to evolve and offer better services with time. Customer satisfaction is our main objective and we leave no stone un-turned to offer solutions as per promised standards. Rendering innovation solution, better products and offering services beyond your expectations through constant monitoring and paying heed to your valuable feedback makes us the industry leader. We believe in keeping pace with time and hence look for opportunities that enable us deliver quality call centre solutions. We understand that staying ahead in this competitive world is a tough nut to crack but when you partner with us, you can be assured to achieve desired goals. We seek ways to enhance your inbound quality service without having to shell out huge amount. We have the expertise to take care of all your needs pertaining to the call centre that you have set up.
CONTAQUE™ is the integration of real-time communication services such as instant messaging (chat), presence information, Telephony (including IP telephony), video chatting, call control and interactive voice response system with non real-time communication services such as unified messaging (integrated voicemail, e-mail and SMS).
In the starting of new millennium, BPO market was emerging in India. It grew at a rate of 38% in the year 2005. Voice over Internet telephony was still not introduced at that point of time. Call centers were using PBX or dialogic method, which was really expensive.
AVIS E Solutions, formed by professionals in IT and Telecom Industry felt the need of incorporating VoIP technology in contact center solution which will meet the expectation of increasing number of BPOs.
In 2005, we came up with "CONTAQUE™", the unified call center solutions which was built after a good amount of research to cater the communication need of contact centers.
We were the pioneer in introducing comprehensive VoIP solution in India. We set up VoIP based call center solution using VSNL VoIP service and that was the first milestone in our success story. Starting from there it was never a looking back. Today, more than 400 Contact Centers are using CONTAQUE™ on 15000+seats all over the country & a couple of call centers outside the country also.
CONTAQUE™ provides more efficiency, reduce human effort and increase profitability. We are focused to continuous improvement of CONTAQUE™ and offering incredible user experience to our clients.
CONTAQUE™ Call center solution has all the features of a modern call center providing inbound call handling for customer care as well as outbound for telemarketing; debt chasing and customer follow up applications.
CONTAQUE™ Call Center Solutions gives the user all the features and flexibility of a modern Call center. The main highlights of the product are the following.
We have utilized our domain knowledge & Team's expertise to create solutions for various industry verticals. We serve from Call Center, BPO, Health Care, Telecom, Export Houses, Real Estate & Financial sectors & the list is growing.
You can drop us a mail or call us at the given contact numbers.