To guarantee the efficiency and the performance of your campaigns, AVIS e Solutions integrated all the SMS, email, Video Call as well as a script and rules generator into its predictive dialer
. The predictive dialer integrates a call recorder, a scripting tool, a native CTI
and an IVR
. Predictive dialer
detects answering machines and leaves automatic messages on voice mails.
A predictive dialer is an automatic dialing system that can dial many telephone numbers at a time. Many call center are operated by using a predictive dialer to improve the total productivity. Predictive Dialing is an ideal dialing pattern to be adopted or switched over for any outbound contact center to survive today's cutthroat communications market. Predictive dialing software allows the call center employee to have 50 to 57 minutes of productive call time/hour.
Thus Predictive Dialer serves as a vital ingredient in laying foundation of the modern outbound contact center; making it an ultimate technology of choice for telemarketing, telesales, fundraising campaigns etc.
The Dialer should have the flexibility of taking inbound campaigns and should also allow for the outbound agents to take inbound calls ( Blending).
All at one place: Predictive Dialer, Force dialer, Power dialer, Speed dialer
Predictive dialer automatically dial multiple phone numbers to initiate phone talk. If the call is responded by an answering machine, the dialer gives a message; if the call is responded by a human, the dialer transfer the call to the operator.
Predictive dialing generally based on the fact that if a person manually dial 500 or more people, a large number of these calls will not talk with a operator. Out of 500 calls made, only about 25%-45% would actually connect to an operator. On other hand by using a predictive dialer to filter these unproductive calls and to speed up the dialing process, agent can better focus on the phone conversation with client and leave the rest to the Predictive Dialer system.