Cloud Contact Center Solution

Contaque's cloud offerings transform communication by providing scalable, secure,
and feature-rich solutions that allow enterprises to stay connected anytime, anywhere.
Contaque, with its flawless integration and advanced features, facilitates organisations
to optimise productivity as well as enhance customer experience in the cloud era.

Omnichannel Communication
Scalable & Flexible to meet demand fluctuations
Real-time as well as Advanced Analytics and Reporting
Feature-rich Mobile App. that allows agents to stay connected and in control
24/7 Customer Support

Request Demo

FEATURES OF CONTAQUE’S CLOUD CONTACT CENTER SOFTWARE

Delivering superior customer experiences
with seamless connectivity and advanced features.

Omnichannel

Integrating different communication channels such as voice, email, chat, and more to provide a unified customer experience and faster agent interactions.

CRM integration with leading applications

Broadcast (OBD)

Contaque's Cloud Contact Centre Solution's Broadcast (OBD) capability enables automatic, personalised message delivery to a large audience, boosting customer engagement and communication efficiency.

Click to Call

Contaque's Cloud Contact Centre Solution has a Click to Call feature that allows for the seamless initiation of real-time calls directly from digital platforms, expediting customer-agent engagements for quick support and engagement.

Real Time Analytics

Deliver real-time insights into customer interactions, agent performance, and call trends, which enable informed decision-making and rapid response.

Missed Call Solution

The Missed Call Solution in Contaque's Cloud Contact Centre enables organisations to successfully capture and respond to missed calls, improving customer engagement and ensuring on opportunity goes unnoticed.

Conversational AI

Conversational AI, encompassing chatbots, live bots, and WhatsApp bots within Contaque's Cloud Contact Centre Solution, provides automated yet personalised communication, enabling effective customer engagement, query handling, and seamless interactions across multiple channels.

Mobile App

Provides a user-friendly interface for on-the-go access to manage, monitor, and interact with customer interactions, enabling seamless communication and efficient contact center operations.

Number Masking Solution

Ensures privacy while encouraging effective connections between agents and customers by masking personal phone numbers during interactions.

Virtual Number Solutions

Provide organisations with virtual phone numbers for distinct campaigns or objectives, enabling efficient call routing, tracking and enhanced customer engagement.

CRM Integration

Streamline operations and enable thorough customer insights, personalised interactions, and optimised workflows by seamlessly integrating CRM with communication platforms.

Intelligent IVR System

Enhances customer interactions through employing automated voice-based menus to smoothly route and manage calls, providing quick self-service options, and boosting caller experience.

Scalable & Flexible

Responds readily to changing needs, enabling businesses to scale operations, add agents, and manage communication volumes with agility and efficiency.

24/7 Customer Support

Offering round-the-clock service, query resolution, and engagement, enabling seamless interactions and customer satisfaction.

Ticketing

Delivers a streamlined procedure for issue tracking, resolution, and customer query management, boosting support efficiency and assuring effective communication.

Our Partners

Why choose Contaque for Cloud Contact Centre Solution?

Scalability and Flexibility

One significant benefit of cloud-based solutions is their capacity to readily scale to meet the needs of growing businesses. Consider whether Contaque's Cloud based Contact Center Solution can be scaled without causing major interruptions. It should be able to cope with changes in call volume, agent capacity, and communication channels. In addition, consider its adaptability to your organization's distinct workflows and processes.

Ease of Implementation and Management

One of the primary advantages of cloud based contact center solutions is their relatively quick deployment and ease of manage. You may choose or we can design a solution to match your needs, and you can get started with Contaque’s Cloud Contact Center in a matter of hours. Supervisors and administrators can also use consolidated management tools to monitor and optimise agent performance, as well as access real-time analytics and reports.

Advanced Features and Integration

Modern cloud contact center solutions often come with advanced features such as omnichannel support (voice, chat, email), analytics and reporting, integration with CRM systems, AI-driven chatbots, and more. Contaque's solution includes these capabilities and has a track record of effective integrations with common business tools; it improves an organization's capacity to deliver exceptional customer experience.