Call Center Software has been the need of an hour for organizations across the globe. The market size of the Call Center Software is expected to reach $ 974 million by the year by 2022. It is interesting to comprehend the reasons that make Call Center Software so popular. We have enlisted some peculiar reasons.
Here are 5 Reasons Why Call Center Software Is Getting More Popular from The Past Decade :
1. Cost Efficiency and Ease of Use
When you think of a call center software, you are bound to think of its installation, integration, maintenance, and up-gradation. But with cloud-based call center software, you don’t have to worry about these things. These contact center software can be easily integrated with any of your existing CRM or data systems. This equates to major cost savings and better ROI.
2. Remote Team Management Made Easy
Call Center Software makes it easy for your agents to connect with your geographically dispersed team. You can easily communicate, train, manage the performance of your remote team. Functions like call recording, call conferencing, call barging enables managers and supervisors to gain complete transparency.
3. Keeping pace with Security Protocols
Organizations constantly have to keep in check with changing security protocols, calling compliances and guidelines. As per the DNC Registry Data Book FY 2017 Report, more than 7 million complaints of illegal marketing calls were registered during the span of October 2016 and September 2017. Call center software provides the facility to filter DNC registered numbers and keep accordance with the calling compliances.
4. All in one Blended Solution
Contact center software with all in blended features such as inbound calling, outbound calling are most sought for. Such type of blended call center software provides operational flexibility and improves the efficiency of overall operations.
5. Customer Satisfaction the Game changer
According to Jerry Gregoire (the former CIO of Dell), Customer experience is the next competitive battleground. And contact center software can help you win this game. With contact center software you can improve the first issue resolution rate and reduce average wait time, abandonment rate. These metrics are surely gonna contribute in improving the customer satisfaction rate.
Conclusion
CONTAQUE™ is rated as one of the Most Promising “ Call Centre Solution Providers - 2018 “ by CIO Review India. To get a free demo of our Call center software, drop a mail at sales@contaque.com.
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