2004
Avis e-Solutions was founded. Contaque’s first contact center deployment went live
WHO WE ARE
Contaque is a leading AI-powered communication, cloud telephony, CX, and contact centre platform helping businesses deliver faster, smarter, and more meaningful customer interactions.
From the first touchpoint to long-term customer relationships, we power conversations at scale.
Built and operated by Avis e-Solutions, Contaque brings over 20 years of deep industry expertise. From deploying India’s early large-scale contact centre technologies to building home-grown AI engines that process multilingual conversations, we have consistently led with innovation, reliability, and customer-first thinking.
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Years Of Experience
What We Do
We help businesses streamline and strengthen their entire communication ecosystem. From managing leads and automating communication to integrating CRMs and empowering support teams, Contaque acts as the central engine that connects everything seamlessly.
Our solutions are designed to:
- Simplify complex communication workflows
- Enhance customer experience across channels
- Enable data-driven decision-making
- Enable data-driven decision-making
Today, our platform powers over 85,000+ agent seats globally, backed by a 99% uptime commitment that mission-critical operations demand. Whether it’s a cloud contact center, AI-powered voice bots, enterprise speech analytics, or SIM-based mobile dialers for field teams—Contaque delivers everything under one unified platform.
What We Provide
Our Vision, Mission and Approach
Vision
To become the backbone of modern business communication — where every interaction is seamless, intelligent, and impactful.
Mission
To empower businesses with intelligent, reliable, and secure communication technology that transforms conversations into growth opportunities.
Our Approach
By understanding processes and identifying gaps, we create communication experiences that drive real business impact.
OUR STORY
2010
Launched Contaque UCS
2016
Launched Contaque NGUCC
2018
Recognized as one of the “20 Most Promising Call Center Solution Providers” by CIO Review
2019
Recognized as one of the “20 Most Promising Telecom Technology Solution Providers” by CIO Review
2020
Launched cloud contact center offerings, enabling flexible and scalable deployments
2021
Expanded to 15+ countries. Recognized among the “10 Most Promising Enterprise Communication Solutions Providers”
2022
Launched Contaque Verve
2024
Named among the Top Most Innovative Companies of India by The Times of India; 85,000+ seats deployed globally
2025
Launched Contaque AICX and Contaque Lite, along with AI-powered voice bot and chatbot
LEADERSHIP TEAM
THE PEOPLE POWERING CONTAQUE
Senior Management
Functional Heads
CORE VALUES
What Makes Us Different
No more scattered tools. Contaque integrates your communication, CRM, and operations into one powerful platform.
Every business is different, we tailor solutions that fit your workflows, not the other way around.
Problem-Solving
Complex integration challenge? Unusual compliance requirement? Multilingual voice bot at scale? We don't walk away from hard problems - we build solutions for them.
Results-Driven
We measure our success by your success. Uptime metrics, CSAT scores, sales conversion rates - we hold ourselves accountable to the numbers that matter to your business.
Transparent
No hidden costs. No vague SLAs. No surprises. We operate with full clarity - in pricing, in product capabilities, and in every conversation we have with our clients.
Independent
We are proudly independent - not beholden to a single cloud vendor, telecom provider, or AI platform. This gives our clients the freedom to choose the best architecture for their needs.
About AVIS e Solutions Pvt. Ltd.
AVIS e Solutions Pvt. Ltd., the company behind Contaque™, has been serving the telecom and technology sector for over 23 years. We cater to BPOs, enterprises, service sectors, and organizations across various industry verticals in both the public and private sectors.
Our comprehensive service portfolio includes:
- Voice Solutions
- CRM Systems
- Voice Bots & Chatbots
- Speech Analytics
- WhatsApp & SMS Services
- Custom Software Development
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Clients Positive Reviews
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Clients Positive Reviews
About Contaque™
Contaque™ is the flagship and most recognized product of AVIS e Solutions. It is a robust, scalable, and intelligent contact center platform that supports a wide range of business communication needs.
Available in multiple versions and deployment models, Contaque offers:
- On-premise, Cloud & Hybrid architecture
- Click-to-Call functionality integrated with leading CRMs
- SIP-based and SIM-based calling options
- Omnichannel support (Voice, Chat, WhatsApp, Email, Social Media)
- Intelligent routing, IVR, OBD, Analytics, Chatbots, and more
With a presence in over 10+ countries, 50,000+ seats installed, and 1,500+ enterprise clients, Contaque™ is one of the most trusted communication platforms in the industry.
Who We Work With
We partner with businesses across industries including BFSI, real estate, healthcare, education, and new-age digital enterprises, helping them transform how they engage with customers.
The Contaque Promise
Seamless connections. Smarter conversations. Measurable growth.
Power Every Customer Conversation
Trusted by 2500+ enterprises across 15 countries. Cloud, On-Premise, or Hybrid
Get Started Today
Empowering enterprises with next-generation communication intelligence. From AI voice bots to omnichannel contact centres, Contaque provides the tools you need to connect with your customers anytime, anywhere.