Cloud Contact Centre Solutions
Power Seamless, Scalable & Intelligent Customer Conversations
Running a high-performance contact centre shouldn’t require heavy upfront investments in hardware, servers, and complex infrastructure. Contaque Cloud Contact Centre Solution transforms the way you operate – delivering enterprise-grade capabilities instantly over the cloud, with zero capital expenditure and complete flexibility.
Whether you’re setting up a new contact centre or moving from legacy systems, Contaque equips you with everything in one unified platform – intelligent inbound routing, predictive outbound dialling, workforce management, quality monitoring, and real-time analytics. Go live faster, scale on demand, and pay only for what you use, while delivering seamless, high-quality customer experiences at every touchpoint.
Key Features
Automatic Call Distribution (ACD)
Route every inbound call to the most suitable agent using intelligent ACD algorithms. Choose from skill-based, priority, round-robin, or customer-specific routing - and ensure every caller reaches the right agent on the first attempt.
Predictive, Progressive & Preview Dialling
Maximise agent productivity with Contaque's full auto-dialler suite. Predictive dialling eliminates idle time between calls; Progressive dialling paces outreach at a controlled rate; Preview dialling gives agents full lead context before connecting.
Interactive Voice Response (IVR) Designer
Build and manage multi-level IVR menus with a visual drag-and-drop editor - no coding required. Design custom call flows, self-service options, and smart routing logic that matches your brand and reduces agent handle time.
Workforce Management
Plan agent schedules, manage shift adherence, forecast call volumes, and track real-time occupancy - all from within the platform. Give supervisors the tools to run an efficient, well-staffed operation at every hour of the day.
Quality Monitoring & Call Recording
Record, store, and review every call - with role-based access controls ensuring only authorised users can retrieve sensitive recordings. Use monitoring tools for live call supervision, agent coaching, and compliance audit trails.
Real-Time Wallboard & Analytics
Give every supervisor a live view of queue status, agent availability, SLA performance, and call volumes - on a wallboard, desktop dashboard, or mobile interface. Exportable reports give management the data to optimise performance at every level.
Multi-Tenant Architecture
Run multiple client accounts, campaigns, or business units on a single platform - with complete data isolation, separate reporting, and independent configuration per tenant. Ideal for BPOs managing multiple enterprise clients simultaneously.
CRM Integration & Screen Pop
Integrate with Salesforce, Zoho, HubSpot, and any custom CRM via REST API. Screen pops deliver full customer context to the agent desktop the moment a call connects - reducing handle time and improving first-call resolution.
Agent & Supervisor Mobile Access
Let agents log in and handle calls from anywhere - and give supervisors real-time monitoring capabilities from their mobile devices. Contaque's cloud architecture supports fully remote and hybrid contact centre operations natively.
Why choose CONTAQUE for cloud contact centre?
- Deploy in Days, Not Months
Contaque’s cloud contact centre can be configured and live within days – with no hardware procurement, no on-site installation, and no lengthy IT project. Your team can start taking calls before the ink is dry on the contract.
- Scale Without Penalty
campaigns, or new channels without infrastructure changes or renegotiation. Contaque’s cloud architecture scales elastically – up during peak periods, back down when demand eases.
- 20+ Years of Contact Centre Expertise
You’re not just buying software – you’re getting a team that has been designing, deploying, and supporting contact centres for over 20 years. Our implementation and support teams know contact centre operations inside out.
FAQ
Most standard cloud contact centre deployments go live within 3–7 business days for smaller operations. Larger deployments with custom CRM integrations, multi-tenant configurations, or complex IVR flows typically take 2–4 weeks. Our implementation team manages the entire process – configuration, testing, agent training, and go-live support – end to end.
Yes — Contaque’s cloud architecture is built for distributed teams. Agents can log in and handle calls from any internet-connected device. Supervisors retain full real-time monitoring and quality control capabilities regardless of where agents are located. Many of our clients run fully remote or hybrid contact center operations on Contaque.
Contaque’s Cloud Contact Centre is suitable for operations of any size – from 10-seat customer support teams to 1,000+ agent enterprise deployments. Our flexible, usage-based pricing means smaller operations are not penalised for not needing enterprise-scale volumes. Speak to our team to discuss the right configuration for your headcount.
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