Case Studies - Contaque

BFSI

Automating Outbound Calling for a Leading BFSI Client

Contaque helped a leading BFSI client streamline outbound calling across multiple cities with automated lead assignment, mobile-based agent calling, and real-time supervisor visibility. The solution enabled city-wise and product-wise lead routing, reduced manual effort, eliminated manual dialing, and created a more controlled, scalable, and performance-driven calling operation.

Healthcare

Contaque Offering Scalability and Reliability to Increase Business Revenue Multiple Times

Contaque helped one of India’s largest Ayurveda and healthcare brands scale from a 50-agent setup to 1,200+ active seats across multiple locations. With PRI-based voice infrastructure, multi-process support, and a decade-long partnership, the brand built a reliable, in-house communication ecosystem for sales, support, settlements, and consultations.

Transport

Omnichannel Passenger Support for a Smarter Metro Experience

Contaque Cloud enabled Mumbai Metro with an AI-powered omnichannel passenger support system across call center, chatbot, and voice bot channels. Built to manage 10,000+ interactions in collaboration with one of our SI partners, the solution ensures faster responses, 24/7 availability, priority support, and scalable assistance for modern urban commuters.

Our Client's Success Stories

Automating Outbound Calling for a Leading BFSI Client

Contaque Offering Scalability and Reliability to Increase Business Revenue Multiple Times

Omnichannel Passenger Support for a Smarter Metro Experience

Power Every Customer Conversation

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