FAQs

Contaque offers a wide range of customer communication and engagement solutions, including contact centre software, click-to-call, IVR, VoiceBOT, WhatsApp BOT, WhatsApp Business solutions, SMS and OTP solutions, robo calling, speech analytics, sentiment analysis, Auto QA and automation-led communication workflows. Our solutions help businesses improve customer reach, service quality, operational efficiency and customer experience across voice and digital channels.

No. Contaque started with strong contact centre and telephony capabilities, but today it offers a broader suite of communication and customer engagement solutions. These include AI-powered bots, WhatsApp engagement, SMS/OTP communication, outbound automation, click-to-call, voice analytics and quality-monitoring solutions, along with contact centre platforms.

Contaque supports multiple customer communication channels such as voice calls, IVR, outbound dialing, click-to-call, WhatsApp, chatbots, voice bots, SMS and OTP communication. Depending on the business requirement, these channels can be used independently or integrated into a unified customer engagement workflow.

Contaque Click-to-Call enables customers, agents or business users to initiate calls directly from a website, CRM, mobile app or internal business application. It helps improve lead conversion, customer response time and agent productivity by reducing manual dialing and connecting users quickly through an integrated calling workflow.

Contaque VoiceBOT and ChatBOT solutions automate customer interactions for use cases such as FAQs, lead qualification, appointment booking, payment reminders, complaint registration, order status, surveys and service requests. These bots can be integrated with CRM, ticketing systems, APIs and communication platforms to deliver faster and more consistent customer service.

Contaque provides WhatsApp Business and WhatsApp BOT solutions for customer engagement, notifications, support, lead generation, campaign communication and automated conversations. These solutions can be used for sending approved business messages, managing inbound customer queries and integrating WhatsApp workflows with CRM or backend systems.

Yes. Contaque offers SMS and OTP solutions for customer alerts, authentication, transaction notifications, reminders, campaigns and service communication. These services can be integrated with business applications, CRMs, websites and mobile apps through APIs for reliable and automated communication.

Contaque robo calling enables automated outbound voice communication for alerts, reminders, surveys, announcements, verification calls, payment follow-ups and campaign outreach. It can be used with IVR, text-to-speech, recorded messages and response capture to automate high-volume calling use cases.

Yes. Contaque provides speech analytics, sentiment analysis and Auto QA solutions to help businesses monitor customer conversations, evaluate agent performance, identify service gaps and improve quality. These solutions can support call scoring, keyword tracking, compliance checks, customer-emotion detection and quality-assurance automation.

Contaque serves industries such as BFSI, healthcare, telecom, retail, e-commerce, EdTech, travel, logistics, real estate, government projects and enterprise businesses. The platform is flexible and can be customized for sales, support, collections, grievance management, helplines, customer engagement and operational communication use cases.

Yes. Contaque solutions can integrate with CRM, ERP, helpdesk platforms, ticketing tools, telephony systems, websites, mobile applications, APIs and third-party business applications. Our team works with clients to design secure and efficient integrations based on the existing technology environment and business workflow.

Contaque can support cloud, on-premise and hybrid deployment models depending on customer requirements, infrastructure strategy and security policies. Solutions can be designed for scalable operations across Linux, Windows and cloud environments, subject to the selected product and deployment architecture.

Contaque follows industry-standard security practices such as controlled access, secure communication, role-based permissions, data protection measures and deployment-level security controls. Compliance and security requirements can be aligned with the customer’s policies and project-specific needs during implementation.

Technical requirements depend on the solution selected and the expected scale of usage. Typical requirements may include suitable server or cloud infrastructure, stable network connectivity, telephony or messaging connectivity, API access, user systems and integration readiness. Contaque’s technical team provides guidance during solution design and implementation.

A business can get started by contacting Contaque through the website or requesting a demo. Our team will understand the business requirement, identify the right solution, recommend an implementation approach and guide the customer through onboarding, integration, deployment and support.

Yes. Contaque provides customization, integration, implementation and support services based on customer requirements. This may include workflow design, CRM integration, bot configuration, IVR setup, campaign configuration, reporting, dashboards, API integration and deployment assistance.

Yes. Contaque offers maintenance and technical support services to help ensure smooth operations. Support may include troubleshooting, software updates, performance monitoring, issue resolution, configuration support and ongoing technical assistance based on the agreed service scope.