Conversational AI Solutions Development Company in India

Conversational AI Solutions

AI-Powered Conversations That Never Sleep and Never Miss Context.

Deliver faster, smarter, and more human-like customer interactions at scale with Contaque’s Conversational AI – designed to automate conversations, reduce operational load, and enhance customer experience across every touchpoint.

Voice Bot: Automate inbound and outbound calls with AI-powered voice assistants that handle queries, qualify leads, and provide 24/7 support with natural conversations.
Chatbot: Engage customers instantly on your website and apps, resolve FAQs, capture leads, and guide users through their journey without human intervention.
WhatsApp Bot: Connect with customers on their most preferred channel to send updates, handle queries, automate workflows, and drive conversions in real time.
Speech Analytics: Gain deep insights from customer conversations with AI-driven analysis to identify sentiment, improve agent performance, ensure compliance, and make data-backed decisions.

Streamline communication, boost efficiency, and deliver consistent, high-quality experiences — all powered by intelligent automation.

Key Features

Voice Bot - Intelligent Inbound & Outbound

Deploy AI-powered voice agents that handle inbound customer calls autonomously - answering questions, collecting information, verifying identity, and completing transactions - without a single human agent involved. Also supports outbound voice bot campaigns for collections, reminders, and surveys.

Chat Bot - Webchat & App Integration

Embed an intelligent chat bot directly on your website, mobile app, or customer portal. Contaque's chat bots handle FAQs, guide customers through processes, capture leads, and escalate to live agents - all within the same conversation window.

WhatsApp Bot - Conversational Commerce & Support

Engage customers on WhatsApp - the channel they already use daily - with an AI-powered bot that handles support queries, order updates, appointment bookings, and two-way conversations at scale, without needing a single human agent to be online.

In-House ASR & TTS Engine

Contaque's Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) engines are built and trained in-house - optimised for Indian accents, contact Centre vocabulary, and real-world conversation patterns. Significantly higher accuracy than generic ASR models for Hindi, English, and Hinglish.

Proprietary LLM - Built for Contact Centres

Our Large Language Model is trained on billions of contact Centre interactions - giving it the contextual understanding needed for complex customer conversations, complaint resolution, and multi-turn dialogues. Not a general-purpose model. A contact Centre specialist.

Multilingual Support - Hindi, English & Hinglish

Serve customers in the language they are most comfortable with. Contaque's Conversational AI supports natural, fluid conversations in Hindi, English, and Hinglish - with automatic language detection and mid-conversation language switching capabilities.

Agentic AI - Multi-Step Task Completion

Go beyond single-turn Q&A. Contaque's Agentic AI can complete complex, multi-step tasks autonomously - loan application intake, KYC verification, policy renewal, appointment scheduling - by connecting to your back-end systems and completing transactions end-to-end.

Seamless Live Agent Handover

When a conversation requires human intervention, the AI transfers the customer to a live agent instantly - with the full conversation transcript, detected intent, and customer details passed to the agent in real time. The customer never has to repeat themselves.

NLP / NLU Intent Detection

Contaque's Natural Language Processing engine accurately identifies customer intent - even when phrased differently each time - enabling the bot to route conversations, trigger actions, and provide contextually relevant responses without relying on keyword matching alone.

Why choose CONTAQUE for conversational AI solutions ?

Our ASR, TTS, and LLM models are trained specifically on Indian accents, Indian languages, and real contact centre conversations. The result is dramatically better accuracy and comprehension than international AI platforms attempting to handle Hindi or Hinglish.

Contaque’s Conversational AI is not a standalone product – it is natively integrated with our contact centre platform. Voice bots, chat bots, and live agents share the same queue, the same customer data, and the same real-time reporting infrastructure.

Our bots don’t just answer questions – they complete tasks. From loan disbursement queries to service requests to outbound collections – Contaque’s Agentic AI can handle complex, multi-turn workflows end to end, without human intervention.

FAQ

How accurate is Contaque's Voice Bot in understanding Indian accents and languages?

Contaque’s ASR engine is built in-house and trained specifically on Indian contact centre conversations – across Hindi, English, Hinglish, and a range of regional accents. Our in-house model significantly outperforms generic international ASR models for Indian languages, particularly in noisy environments and for technical or financial vocabulary. Accuracy benchmarks are available on request during the evaluation process.

What happens when the AI cannot resolve a customer query?

Contaque’s Conversational AI is designed with graceful escalation at its core. When the bot detects that a query is outside its scope, or when a customer requests a human agent, the conversation is immediately transferred to a live agent — with the full transcript, customer details, and detected intent handed over in real time. The customer experiences a seamless transition with no need to repeat any information.

Can Contaque's bots be customised for our specific industry and use cases?

Yes – extensively. Contaque’s Conversational AI is not an off-the-shelf chatbot product. Each deployment is configured with your specific workflows, your terminology, your integration requirements, and your escalation rules. Whether you need a voice bot for BFSI collections, a WhatsApp bot for e-commerce order management, or a chat bot for healthcare appointment booking – we build the solution to your specification.