CONTAQUE™ is a leading Telecom Products and Software solutions company imparting solutions to the ITES, Corporates & Service Sectors. We have two platforms; NGUCC and Cloud. CONTAQUE™ NGUCC is a foolproof comprehensive customer experience solution that helps to raise product…

For those who consider call center merely a place where employees are hired to function as agents and are provided with telephones, maybe you are wrong. For businesses to flourish it is important for them to have a sound and…

The Travel & Tourism sector contributed to 10.4% of global GDP in 2017 and is forecast to rise by 4.0% in 2018. Providing superior customer experience across multiple channels has become the first priority for the Travel and Hospitality industry.…

Call Centre Software has been the need of an hour for organizations across the globe. The market size of the Call Centre Software is expected to reach $ 974 million by the year by 2022. It is interesting to comprehend…

Forrester, a market research company that provides advice on the existing and potential impact of technology, predicts that the total global public cloud market will be $178B in 2018 and will continue to grow at a 22% compound annual growth…

Auto dialer software is significant software that dials the telephone number automatically. Once the call is connected, it transmits the call to a live agent or turns into a recorded message. Although almost all telecom centers use auto dialer software,…

We know if the TRAI DNC regulations are not followed Contact Centres run into the risk of being blacklisted for 2 years! CONTAQUE™ uses a DNC software or the National Customer Preference Registry data to help achieve the calling mandate…

Wonder what is the importance of Auto dialer software? Auto Dialer software conveys and also gets reactions from existing clients and customers during outbound calls by making proclamations. It alerts when obliged, affirming the arrangements, meeting timetables and gatherings, giving…

Can use of Predictive Dialer Software affect ROI? The productivity and profitability of your company depends upon the rate of call conversion. However, in a contact center for every 100 manually dialed calls, only 14 reach the right person. Predictive…

By 2010, it is expected that customer experience will be the key brand differentiator. For an organization that has to deal with a large number of calls from customers on daily basis, maintaining flawless customer experience throughout may sound a…